Privacy Policy

Gasbee (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Gasbee mobile app, website, and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information:

• Account Information: name, email address, phone number, and password when you register.
• Order & Delivery Information: delivery address, order history, payment records, and rider tracking data.
• Payment Information: processed securely through third-party payment providers; we do not store full card numbers on our servers.
• Device & Usage Data: device model, operating system, IP address, app version, and usage analytics.
• Location Data: with your permission, to provide accurate delivery and tracking services.

We use your information to:

• Process and deliver your gas orders.
• Communicate order confirmations, updates, and customer support.
• Improve our app, services, and customer experience.
• Detect, prevent, and address fraud or security issues.
• Comply with legal, tax, and regulatory obligations.
• Send marketing or promotional messages (only with your consent).

We do not sell your personal data. We may share information with trusted parties only when necessary:

• Delivery riders and merchant partners to fulfil your order.
• Payment processors to handle transactions securely.
• Service providers (hosting, analytics, customer support tools).
• Regulatory authorities when required by law.

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit, restricted access controls, and routine security reviews. However, no method of transmission over the internet is 100% secure.

We retain personal data only as long as necessary to provide the Service and to comply with legal obligations (such as tax, accounting, fraud prevention, and order recordkeeping). When data is no longer needed, it is securely deleted or anonymised.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

Our website may use cookies and similar technologies to remember your preferences, analyse usage, and improve performance. You can disable cookies in your browser settings, but some features may not function properly.

Gasbee is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or via email. The “Last updated” date at the top reflects the most recent revision.

For any privacy-related questions or requests, please contact us at gasbeemalaysia@gmail.com or call +60 12-297 4504.